xbaje Terms and Conditions

1General Terms

xbaje ("we", "our", "platform") is an online entertainment and betting service operated for players in Bangladesh. These terms apply to all users ("member", "you").

1.1 Applicability of Terms

• These terms apply to all xbaje services, including casino games, sports betting, live games and other features.
• By accessing the platform or creating an account you automatically accept these terms, our Privacy Policy and our Responsible Gaming Policy.
• If you disagree with any part of these terms, please refrain from using the platform.
• xbaje reserves the right to change these terms at any time. Continued use of the platform after a change takes effect will be considered acceptance of the new terms.

1.2 Scope of Services

xbaje provides its members with various types of online gaming services, including live casino, slot games, sports betting and various interactive entertainment. We are committed to always ensuring a safe, fair and entertaining environment.

2Account Registration and Management

2.1 Registration Requirements

To open an account at xbaje the following conditions must be met:

• You must be at least 21 years of age.
• All information provided at registration must be accurate, complete and up to date.
• Each person may hold only one account.
• Sharing or transferring an account to another person is strictly prohibited.
• It is your responsibility to keep your account password confidential.

2.2 Accuracy of Information

Opening an account with false or misleading information is a violation of these terms. In such cases xbaje reserves the right to close the account at any time and void any winnings earned.

2.3 KYC (Know Your Customer)

As part of its security policy, xbaje may at any time request a copy of a national identity card, passport or other identity document. Failure to submit the required documents on time may delay withdrawals or result in the account being temporarily suspended.

3Age Verification and Protection of Minors

xbaje is for persons aged 21 or over only. We are firmly committed to protecting minors.

3.1 Proof of Age

• At registration you must declare that you are at least 21 years of age.
• We may at any time request a national identity card or birth registration certificate as proof of age.
• If age cannot be verified, the account will be temporarily suspended.

3.2 Underage Users

If a minor opens an account using false information, xbaje will immediately close that account and cancel all transactions. We also have the means to block account access for minors upon request from family members.

4Deposit and Withdrawal Policy

4.1 Deposit Rules

The following payment methods are currently accepted at xbaje:

• bKash — the fastest mobile banking service.
• Nagad — the mobile financial service of the government postal department.
• Rocket — the mobile payment service of Dutch-Bangla Bank.
• Upay — the mobile banking service of UCB.

4.2 Withdrawal Rules

• Withdrawals must be made to a mobile banking account registered in your name.
• Withdrawal processing time is generally 10 to 45 minutes.
• KYC verification must be completed before a withdrawal can be made.
• Bonus funds may not be withdrawn until the wagering requirement for that bonus has been met.
• If suspicious activity is detected, xbaje reserves the right to temporarily hold a withdrawal and carry out a review.

4.3 Transaction Security

All financial transactions are secured using SSL encryption technology. Your account balance is always protected and accurately recorded.

5Bonus and Promotion Terms

5.1 Welcome Bonus

xbaje offers new members a 200% bonus on the first deposit up to a maximum of ৳8,000. The following terms apply to this bonus:

• Wagering requirement: The bonus amount must be wagered 10 times before a withdrawal can be made.
• The bonus applies to the first deposit only and can be received once per account.
• After receiving the bonus, the specified wagering must be completed before cashing out.
• The deposit amount must meet the minimum requirement before any bonus is received.

5.2 Ongoing Promotions

xbaje regularly offers various promotions and special offers. Each promotion may have its own terms, which will be detailed on the relevant promotion page.

5.3 VIP Cashback

The xbaje VIP program has five tiers and weekly cashback is provided at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.
• Diamond: up to 1.0% weekly cashback.

6Gameplay Rules and Fair Play

6.1 Fair Play Policy

xbaje is committed to ensuring fair and transparent outcomes in all games. Our game providers use independently tested Random Number Generator (RNG) technology.

6.2 Prohibited Activities

The following activities are strictly prohibited on xbaje:

• Using any type of gambling bot or automated software.
• Attempting to influence the outcome of a game.
• Colluding with other players to gain an advantage (Collusion).
• Exploiting any technical fault on the platform to gain an unfair win.
• Using the platform for money laundering or any illegal financial activity.

6.3 Right to Cancel Bets

If an abnormal result occurs due to a technical fault or an obvious error, xbaje reserves the right to cancel the relevant bet and return the original stake amount.

7Safety and Security

7.1 Account Security

To keep your xbaje account secure, please follow these guidelines:

• Use a strong and unique password.
• Never share your login details with anyone.
• Make sure to log out after using a public or shared device.
• If you notice any suspicious activity, notify our support team immediately.

7.2 Technical Security

xbaje uses the highest standard of SSL encryption technology to keep your personal and financial information secure. We follow the highest technical standards for server and data protection.

8Responsible Gaming Policy

xbaje believes that gambling is entertainment, not addiction. We encourage all our members to play responsibly.

8.1 Setting Limits

• You can set your own daily, weekly or monthly deposit limits.
• A temporary or permanent Self-Exclusion option is available if needed.
• A cooling-off period can be requested, during which access to the account will be blocked for a specified time.

8.2 Support

If you feel that you or someone close to you is developing a gambling problem, please contact us or visit our Responsible Gaming page. We are always ready to help.

9Privacy and Data Protection

Our complete policy on the collection, use and protection of your personal information is described in detail on our Privacy Policy page.

9.1 Use of Information

• The information you provide will be used solely for account management and service delivery.
• Personal information will not be sold or transferred to third parties without your consent.
• Information may be provided to authorities to meet legal requirements.

10Changes to Terms

xbaje reserves the right to change, amend, or update these terms and conditions at any time.

• For significant changes, we will publish a notice on the website.
• Continuing to use the platform after changes take effect means you agree to the new terms.
• It is recommended to visit this page regularly to see the latest version of the terms and conditions.
• If you do not agree with the updated terms, contact our support team to close your account.

11Account Suspension or Closure

11.1 Termination by xbaje

xbaje may temporarily suspend or permanently close an account for any of the following reasons:

• Any violation of these terms and conditions.
• Fraud, money laundering, or suspicious activity.
• Providing false identity or age information.
• Operating multiple accounts.
• Bonus abuse.

11.2 Termination by User

You may request to close your xbaje account at any time. To do so, contact our support team. Make sure to withdraw any available balance before closing the account.

12Contact & Dispute Resolution

12.1 Support

If you have any questions, complaints, or disputes regarding these terms and conditions, contact our support team:

• Live Chat: Support available in Bengali 24/7.
• Email: [email protected]

12.2 Dispute Resolution

In the event of any dispute, we will first attempt to resolve it through direct discussion. After receiving your complaint, we will get in touch as soon as possible and work toward a fair resolution.

12.3 Applicable Law

These terms and conditions are governed in accordance with Bangladesh Standard Time (BST, UTC+6). In any dispute, both parties will seek to reach a fair and amicable resolution.