xbaje Privacy Policy

1. Introduction and General Information

xbaje is an online casino and sports betting platform operated for players in Bangladesh. Protecting your privacy is one of our top priorities. The purpose of this privacy policy is to clearly inform you about what kind of information xbaje collects, how that information is used, who it may be shared with, and what steps we take to keep your information secure.

By using our platform, you are considered to have read this privacy policy and agreed to its terms. If you disagree with any part of this policy, please stop using our services and contact us.

2. What Information We Collect

xbaje may collect information about you in several ways. The types of information collected are categorized below:

2.1 Information You Provide Directly

Information you give us when registering or creating an account:

• Full name and date of birth
• Email address
• Residential address
• Identity verification documents (copy of national ID card or passport)
• Payment method details (bKash, Nagad, Rocket, or Upay account number)

2.2 Automatically Collected Information

When you use our platform, the following may be collected automatically:

• IP address and device information
• Browser type and version
• Login time and session information
• Gaming history and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and meeting legal obligations, we may verify information about you from authorized third parties.

3. Purpose of Using Information

xbaje uses the information collected for the following purposes:

• To register and manage your account
• To process deposits, withdrawals, and other financial transactions
• To provide customer support and live chat services
• To ensure responsible gaming and monitor the risk of excessive gambling
• To prevent fraud, money laundering, and other illegal activities
• To maintain the security and integrity of the platform
• To comply with applicable laws and regulations
• To send promotional offers and news with your consent
• To improve the quality of our services and develop new features

4. Sharing and Disclosure of Information

xbaje does not sell your personal information to any third party. However, certain information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical infrastructure, and customer support. These partners will only receive information for the purpose of delivering their specific services and are required to follow our privacy standards.

4.2 Legal Obligations

Under a court order, government directive, or applicable law, we may be required to disclose information to law enforcement agencies or government authorities.

4.3 Business Restructuring

In the event of a company merger, acquisition, or sale of assets, your information may be transferred, but you will be notified in advance.

5. Information Security Measures

xbaje uses industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data exchanged between our platform and your device is secured with SSL encryption.
• Encrypted Data Storage: Sensitive information collected is stored in encrypted form.
• Access Controls: Only authorized staff may access your information for specific purposes.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Step Verification: Additional verification steps are used to protect your account.

However, we cannot guarantee absolute security since it is not possible to make data transmission over the internet entirely risk-free. Even so, we are committed to ensuring the highest level of protection possible.

6. Cookies Policy

The xbaje website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Use of Cookies

• To keep your login session active
• To remember your preferences and settings
• To analyze the functionality and performance of the platform
• To detect fraud and maintain security

6.2 Controlling Cookies

You can disable cookies by going into your browser settings. Please note that turning off cookies may affect some important features of the platform and they may not work properly.

7. Data Retention Period

xbaje retains your information only for as long as necessary. In general:

• All account information is retained for as long as the account remains active.
• Even after an account is closed, certain information may be kept for several years to meet legal obligations.
• Financial transaction records are retained for the period required under Anti-Money Laundering (AML) regulations.
• Once the required period has passed, information is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request at any time to know what information we hold about you.

8.2 Right to Correct Information

If any information we hold about you is incorrect, you may request a correction. We will make the correction as quickly as possible.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain cases you may request that processing of your information be restricted.

8.5 Right to Withdraw Consent

Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact us: [email protected]

9. Privacy of Minors

xbaje's services are for people aged 21 and above only. We do not knowingly collect any personal information from minors. If we find evidence that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you believe a minor has registered on our platform, please notify our customer support team immediately.

10. International Data Transfers

To provide our services, your information may be transferred to servers located outside Bangladesh or to service providers abroad. In such cases we ensure that the information is transferred under appropriate protection measures and that applicable data protection laws are followed.

11. Policy Changes and Updates

xbaje reserves the right to change or update this privacy policy from time to time. For significant changes, we will:

• Publish a new version on this page and update the "Last Updated" date.
• Where legally required, notify you by email or through a notice on the platform.

If you continue using the platform after an update, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

12. Responsible Gaming and Privacy

To ensure responsible gaming, xbaje monitors your gaming behavior. If excessive gambling behavior is detected, we may proactively contact you and, if necessary, impose restrictions on your account. This information is kept confidential and is used solely for the protection of the player.

To learn more about responsible gaming, visit our Responsible Gaming page.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Hours: Bangladesh Standard Time (BST, UTC+6)

We will try to process your request or complaint as quickly as possible.